Difference between Return and Warranty

Understanding the Difference Between a Warranty and a Return Policy

When it comes to understanding the difference between a warranty and a return policy, it’s important to know what each covers and how they apply to your purchase with We Are NIKKI.

Warranty

A warranty is a guarantee provided by the manufacturer that promises to repair or replace a product if it develops a defect within a specified period. This timeframe is outlined in the terms of the warranty (for example, one year from the date of purchase).
Warranties are designed to cover defects in materials or workmanship, ensuring you are protected against malfunctioning products caused by manufacturing issues.

Return Policy

A return policy, on the other hand, governs when and how a customer may return a product for a refund or exchange. At We Are NIKKI, our return policy is designed to ensure clarity, fairness, and protection for both our customers and the integrity of our technology.

You have 14 days from the date of delivery to return your unopened NIKKI device for a refund.

• The device must be sealed, unused, and in its original packaging.

• You are responsible for return shipping and handling costs.

• Once the device is received and confirmed to be unopened, your refund will be issued to the original payment method.

Because NIKKI Wellness Technology is a specialized device created to support wellness through advanced frequency-based innovation, returns of opened or activated devices are not accepted for reasons related to device integrity, data protection, and hygiene. Once opened, connected, or used, the device cannot be resold, reprogrammed, or reassigned.

All Wellness Programs, Wellness Memberships, Lyme Wellness Programs, and any co-selling partner programs are non-refundable once purchased or activated. Access to these digital or service-based offerings begins immediately upon purchase and cannot be paused, exchanged, or transferred.

Summary

• A warranty protects you from defects in materials or manufacturing.

• The return policy allows unopened NIKKI devices to be returned within 14 days of delivery.

• Opened or activated devices, as well as all wellness programs and memberships, are final sale and non-refundable.

Before completing your purchase, please review both the warranty and return policy to ensure you understand what is covered and under what conditions assistance or returns may be provided.

NIKKI Wellness Technology Warranty 

NIKKI Wellness Technology Return Policy