International Shipping

We're reaching out to provide you with crucial details concerning international shipping to guarantee a seamless and trouble-free experience with your NIKKI order.
 

To prevent any inconvenience, please take a moment to review the following FAQs. Kindly inform us if you still wish to proceed with shipping your NIKKI order.
 

Are there additional fees for international orders?
 

Yes, please note that for international orders, the buyer is responsible for all applicable duties, taxes, and customs fees imposed by the destination country. These charges are not included in the product or shipping costs.
 

What are duties, taxes, and customs fees?
 

Duties, taxes, and customs fees are charges imposed by the destination country’s government on imported goods. These charges vary and are determined by customs authorities.
 

How are duties and taxes calculated?
 

Duties and taxes are calculated based on the value of the items in your order and the customs regulations of the destination country.
 

Will I need to provide an EORI or TAX ID for my international order?
 

Yes, in some cases, the destination country may require an Economic Operators Registration and Identification (EORI) number or a Tax Identification (TAX ID) number for customs clearance. It is the buyer’s responsibility to provide any necessary identification.
 

How can I obtain an EORI or TAX ID?
 

Buyers can obtain an EORI or TAX ID from the customs or tax authorities of their respective countries. It is recommended to check with the local authorities or consult our customer support for guidance.
 

What happens if I refuse to pay the customs fees or provide the required documentation?
 

If customs fees are not paid or necessary documentation, such as an EORI or TAX ID, is not provided, your order may be delayed, returned to us, or subject to additional charges. It is essential to comply with the customs regulations of the destination country.
 

Can I track my international order?
 

Yes, international orders typically come with tracking information. Once your order is shipped, you will receive a tracking number to monitor its progress.
 

What happens if I can not get my order cleared?

If you are unable to get your order cleared, we can collaborate with DHL to facilitate its return. Please note that the expense incurred for the return will be deducted from your total refund.

Are shipping charges refundable?

If you decide not to ship your NIKKI, your shipping charges will be refunded. However, if your NIKKI ships, the shipping charges are non-refundable, as we have already paid the shipping carrier to deliver it to you.
 

 
We understand that international shipping can involve additional steps, and we are here to assist you every step of the way. If you have any further questions or need assistance, please don't hesitate to reach out to our customer support team.