I lost my NIKKI. Can my wellness programs be moved to a new device?

Yes. If your NIKKI has been lost, we can transfer your wellness programs to a replacement device after a short verification process.

Here is how our lost device policy works:

Seven-day inactivity period
If your NIKKI was connected to the app recently, we require seven full days of inactivity on the original device before programs can be moved. This helps ensure the device is truly unavailable and prevents accidental duplication.

One lost device transfer per customer
Each customer is eligible for one program transfer due to a lost device. Any additional transfers may require support review and may not be approved.

Verification required
To begin the process, we ask you to confirm the email used to purchase your NIKKI and may request additional information to verify ownership.

If the device does not reconnect during the seven-day period, we can move your programs to a new NIKKI.