Thank you for reaching out to us. We sincerely apologize for any inconvenience you may have experienced while charging your NIKKI. We understand the importance of resolving this issue for you, and we have some improved recommendations to help you troubleshoot the problem:
1. Ensure that the strap of your NIKKI is properly positioned. Make sure it is flipped inside out to avoid any obstruction between the charger and the device.
2. Clean the back of your NIKKI and the charger with a cotton swab and a touch of rubbing alcohol. Sometimes, sweat or other residues can accumulate, which might interfere with the charging process. Gently wipe both surfaces with a soft cloth or tissue to remove any buildup.
3. To ensure proper charging for NIKKI, it is crucial to place the charger on a stable surface rather than allowing it to dangle during the charging process. If you require a lengthier cord, electronic stores sell USB extension cords.
If you have followed the previous steps and are still encountering difficulties, we highly recommend reaching out to our support team once again. We will be able to provide you with personalized assistance to address the issue and help you find a suitable solution.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding. Please don't hesitate to contact us if you require further assistance.
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