While the battery is robust, it does lessen over time. In order to determine if your device requires a battery replacement please complete the following steps below:
1. Fully charge the battery using a wall plug connection.
Green light will flash while the battery is charging
Green light is solid when the battery is fully charged.
2. Connect the WAVE 1 to the computer and record the battery percentage.
3. Wear the WAVE 1 for one complete session.
4. Connect the WAVE 1 to the computer and record the battery percentage.
5. Please email us the information by sending an email to hello@wearenikki.com
6. Please include your current address in the reply in order to expedite the process
Once we have received your information I will be in contact with you to discuss the outcome and what next steps are required.
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